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Question DetailsAsked on 5/28/2011

Do you submit reports to Angie's List?

If your company has enough business that you can afford to turn down a job merely because the customer didn't submit a report the last time, that's your prerogative and your right. The members are drawn to the service providers by their quality and overall ratings. If you are not willing to participate then you cannot have your choice of contractor. I'm sure that hurts too because you get somebody worth having and then you have no idea why they are saying no on the other end. It has everything to do with agreeing initially to give a report. In regards to no work done reports, I haven't had any problems on this end. In the beginning I used to give estimates and then got smart real quick and realized that it wasn't in my best interest. Getting shopped is not my forte and I keep to phone estimates only now. I cut away a great deal of time that was wasted on the what ifs. All smiles and thank yous but the bottom line the ratio is discouraging and I have too many customers calling telling me when and where they want to spend money with me. As service providers we are allowed to give replies to any feedback, both positive and negative for whichever applies.

I knew about the 20% value of the work not done issue. Kudos to Angie's List for implementing a bird's eye view into those who give reports an insight into how they treat others. You can determine the character of someone just by how they report.

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