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Question DetailsAsked on 3/24/2015

Hello,How do I go about filing a complaint against a company Angie's List referred me to?

We hired a cleaning company through Angie's List and they BADLY damaged several items in our home. What is our recourse, besides simply leaving a bad review? I can send photos to show the extent of the damage. When I contacted the owner of the cleaning company, instead of offering an apology, I was *scolded* for not having lodged my complaint sooner so that they could "retrain" their women before they caused damage to more homes! This is completely unacceptable! They broke a piece of handmade furniture, ruined the surface of the table my father made, irreparably damaged a dresser, broke a cup stand of my deceased grandmother's, and irreparably ruined the surface of my bathroom counter (despite my providing the cleaning products, and giving them explicit and repeated instructions NOT to use abrasive cleansers or sponges)! We have lived in our home since 1969, and kept that counter looking new; ONE DAY of this cleaning crew made 45 YEARS of being careful a waste! I am disgusted!

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2 Answers


Sounds like they went beserk with Comet and a scouring pad - or never wash out the sponges they use.

You need to get repair bids for each item and present it to the contractor as a formal claim for compensation for the damage - and if they refuse, threaten to file a claim with THEIR insurance company and a complaint with the state licensing board (if licensed) - and follow through ifthey still refuse. Check the bonding certificate too, and you may have to claim against the bonding company too - they may have a damage bond - common for that type of contractor. OF course, the total you recoup from bonding and insurance company cannot exceed the total damages.

Expect a fight - the bonding and insurance companies will be likely to say your items were highly depreciated and couldnot have been pristine, so you may well have to bring in outside witnesses who can state the items were intact and not visibly scratched before the cleaning was done. Your chances of recovery are better in getting the company to pay for the damage under threat of going after their bond and insurance and license.

Answered 5 years ago by LCD


BTW - if a Premium AL member, you also have their dispute resolution program available to you - which might carry some weight if this vendor is listed on AL and values their ratings.

1-866-783-2980. Call center hours are Monday through Friday 8:00 am-9:00 pm Eastern Time or Saturday 8:00 am-5:00 pm ET

Answered 5 years ago by LCD

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