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Question DetailsAsked on 5/27/2015

How does Angie's list handle contractors that negotiate settlements for good reviews?

My daughter used Angie's list to find an exterior painting contractor with good reviews. A week after the job was done the paint peeled off the walls in sheets due to no prep work being done. There were several other very poor quality issues with the job. The contractor was immediately called out and became belligerent when confronted with the poor quality of work. My daughter asked for a refund, whereupon the contractor produced a legal document providing a refund only if there were no bad reviews posted on Angie's list. Having a legal document such as this readily available suggests this is not the first time this contractor was faced with a negative review, although none existed on his profile. How can we trust Angie's list if contractors conceal their poor performance this way? I am asking this question on her behalf because she is afraid to violate her agreement.

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