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Question DetailsAsked on 7/10/2012

How do I go about getting my Home warranty to pay for our A/C to be fixed when they say that they only seem to fix half the problem?

Our A/C Unit went out last week, called our Home warranty Protector they sent Holiday Comfort heating and Air people, they came back told us that our Compressor is shot, and said may need whole new A/C unit. They told us to maybe go through out Homeowners policy and have them take care of it, because the your Home warranty won't pay only so much, So, now we can't seem to have anyone fixing the problem. I'm so confused and its been going on 2 weeks now and its a 100 degrees, What to do?

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1 Answer

Voted Best Answer

Read your "home warranty" contract. Does it specify LIMITED repairs to your a/c equipment? Is there a limit on the amount of money the company will pay on each claim? If so, that's all you will receive.

Homeowners' insurance policies are designed to protect you in the event of, well, an EVENT, such as weather, flood, fire -- in other words, not simply because your a/c compressor finally bit the dust.

Try this:


2. What are the contract limits?

3. Insist that they pay you up to the limit.

4. Keep copies of all correspondence.

5. Use whatever money they might give you to repair your a/c. It's HOT out there.

6. Do NOT sign any document waiving your right to recover more money from the home warranty people. In the meantime, check out this company with the BBB and the consumer fraud division of your state attorney general's office (which you should have done before signing the agreement in the first place).

Answered 8 years ago by Oleron


home warrantee companies are a business they have a tiny cause in the contact that is in very small print that if the unit is not maintain they have the right to deny the claim leaving you completly responisble for the full cost of the repairs. the hvac company gets a flat fee for their service from the insurance company besides the deducable you pay. so if they sell you anew system it is a win win for them. i do not where you live so i can not recommend any body to tell exactly what is wrong with your system.

raymond gonzalez
koolray heating and air


Answered 8 years ago by Raymond Gonzalez

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