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Question DetailsAsked on 3/4/2014

How can I add pictures to a review with the status of processing?

I forgot to add my pictures and can't seem to figure out how to add my pictures. I wasn't sure if it was because it is in the "processing" status or if I'm doing something wrong.

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1 Answer


Hello Mary!This is Megan H. from our Member Care Department. Thanks for contacting us through Answers!

I apologize for any trouble you experienced adding these photos to your review. After logging into the website, click on “My Reviews,” which is located in the “Account” drop-down menu near the top right of the page. On the next page will be a list of the providers you have submitted feedback on. Click “Update” on the appropriate review. You’ll need to reconfirm the comments and grades you had previously entered and select “Submit Update.” The next page will present an option to “Add or Edit your Review Media.”

If that doesn't work, we’d also be happy to add these for you. Just send an email to us with your images as attachments in GIF, JPG or PNG format, and we’ll put them on the review you specify. Keep in mind we are currently only able to post a maximum of ten pictures per review.

Please let me know if I can provide any additional assistance or information. You can respond by submitting a new answers as a response in this Q&A, email us at or toll-free at 1-866-783-2980 to speak with a Member Care Specialist.

Call Center Hours:
Weekdays 8:00 am-9:00 pm EST
Saturday from 8:00 am-5:00pm EST

Answered 6 years ago by Member Services

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