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Question DetailsAsked on 6/15/2017

How may I cancel my wife's membership

My wife pass away and she no longer needs the service.

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3 Answers


Sorry about your loss - contact info here:

call center at 1-888-944-5478.

Call center hours:

Mon-Fri: 8:30am – 8:15pm ET
Sat: 8:30am – 3:00pm ET

Answered 3 years ago by LCD


How can I use your web site to cancel my wife's membership??? I called the telephone number in your replay e-mail and it didn't help. I can't find the location on your web site to start the cancellation process.

Answered 3 years ago by ehchang


I am not an AL employee, BTW - just a contributor. but I responded because in your situation I felt you deserved a quicker response than AL would give (probably Monday or Tuesday, given the weekend), because they do not stay on top of the Questions blog.

AL is set up so it is a LOT tougher to get out than in so there is no online way to cancel the membership - lots of complaints on record about that. If you log in under her member login (if you know it), then go to Account at upper right of page and select Manage My Account from the pulldown menu, you should see something like Chat About My Account which will let you communicate with AL staff during their business hours.

Or eMail them at

Answered 3 years ago by LCD

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