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Question DetailsAsked on 8/17/2015

How do you reconcile a grade of F from the BBB for a company that has an A rating on Angie's List?

The company, Flooring & Granite by Silvas, also has Angie's Super Service Award currently and also for some prior years. The BBB says they have failed to respond to 3 of 5 complaints from customers. Why would Angie's give the company an A rating?

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1 Answer

Voted Best Answer
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Hi Paula,

This is Sarah B. in Member Care. Thanks for posting!

I appreciate you bringing this to our attention. I have sent this information over to our Service Provider Integrity Team so that they can look into this for you. I apologize for any inconvenience caused by this information.

Please let me know if I can assist further. You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com . We're happy to help, Paula!

Answered 4 years ago by Member Services

0
Votes

Angie's List incorporates ONLY members ratings. Non members opinions are not used to generate the rating that is viewable only by members. A BBB Intergity Award member could have a A+ rating and be a C or lower on Angie's. There is no silver bullet- the lone ranger is dead.

Jim Casper

ps for ideas on gutters and covers see my blogs

Source: www.heartlandmastershield.com

Answered 4 years ago by jccasper




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