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Question DetailsAsked on 2/16/2020

How do you remove the back cover from an Intex PureSpa Hot tub? All screws have been removed, but it won't budge.

I've seen videos of other people taking theirs off, and it looks like it just pops off (once you remove the screws). Mine is not like that. I've removed every screw in sight but I can tell there's still something keeping it attached.
I called Intex and they did not want to help. They said removing the cover would void the warranty (I have no warranty), and if unplugging it and plugging it back in doesn't work, then you need to buy another base. I told them I only wanted to know how to get the back cover off and they wouldn't help.
Below the warning label there's an indent the size of a nickel. It's not a button, it doesn't move, I don't see any purpose for it. I turned the unit upside down, but there's a "protective cover" that's blocking that area. When I pull on the back cover the opposite side lifts a little, but the side with the indent won't release.

Help me, please! I want my hot tub back.

Can I add photos to this post somehow? I don't see a place to upload them.

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what model is it?

Answered 4 months ago by Sparko




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