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Question DetailsAsked on 8/4/2012

How to solve problems with a general contractor

A general contractor hired a sub to lay linoleum flooring. There is a hump in my floor due to settling of my home built in 1900. Previously there was carpeting with shims to level the floor. The general did not direct the sub to place shims under the underlayment as promised, to level the floor. What are my options?

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2 Answers


Sorry to hear about the problem with your GC and subcontractor. I personally wouldn't call them back to fix it, because if they didn't do it right the first time, they won't get it right the 2nd time. Hire another installer to pull up the flooring and self level everywhere the flooring is going. Most manufacturers only allow 1/16" to an 1/8" variance in the floor per plank. If your GC or installer is not knowledgeable about selfleveling or have the experience your floor will be worse. Just my 2 cents tho.


Answered 8 years ago by KP


Look at your contract with your GC to see how warranties and disputes are addressed. You did not state how long ago this work was done, so if it has been a few years, other than trying to get the GC to fix it under warranty work you will best just hire your own flooring installer to replace it. If it was just put in, you can contact your GC immediately to let him know the work quality is not acceptable, and hold payment until it is.

In this situation it is clear the sub did not know how to install the flooring. Allowing the GC to hire another person to repair or replace the flooring is a fair option. Shims are a questionable solution, but without seeing the floor may be a viable option.

Good luck.

Answered 8 years ago by Kenny Johnson

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