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Question DetailsAsked on 5/15/2014

How do you write a non favorable review of a service without letting emotions make it sound like an attack?

Escrow company totally blundered every aspect of their job and turned out to be Unlicensed . I had no choice in the selection of this service as the seller of the house chose his escrow service

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3 Answers


Hi, this is Meranda with Angie's List.

I'm sorry to hear about the escrow company's problems. I know how stressful real estate transactions can be, even if things go flawlessly. When you write the review, just present the facts in a truthful and accurate way. I know it can be hard to separate emotion, and it's OK to explain why their actions upset you without dwelling on it. By focusing on the facts instead of your feelings, you'll help other members understand what happened and where the problems occurred.

You can find out more about negative reviews here:

Also remember, as an added benefit of membership, when you submit a review with a grade below C, you may be able to go through our Complaint Resolution Process. In that case, if there's something that could rectify the situation, one of our staff members will contact the company on your behalf to try to reach a solution/resolution for you.

If you need more help or have additional questions, you can always reach out to our member services team: 1-888-944-5478 on weekdays from 8 a.m. to 9 p.m. and Saturday from 8 a.m. to 3 p.m. Eastern time.

Good luck!


Answered 5 years ago by Meranda


Unfortunately, you had a choice in the matter - all you had to do was require a differnet escrow company in the offer, carried through into the contract.

If it was unlicensed, but did not suffer enough damages to justify a lawsuit, you should report them to the state licensing bureau or agency, if escrow companies are required to be licensed in your state, to get them shut down. And of course, post an AL review.

Answered 5 years ago by LCD


Google this search phrase - forbes sues about online review - to see links to a series of articles in Forbes magazine about posting comments and the risk of getting sued, and how to minimize the risk by how you phrase your reviews:

Answered 5 years ago by LCD

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