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Question DetailsAsked on 9/9/2014

I want to add to the fact Angie's List does not show the Penalty Box. This is not fair to the people pay you!

For the penalty box to be unseen is very unfair to the people who pay Angie's List for weeding out the rip offs, bankrupt, dishonest contractors. I have been really burned this summer by BigSky Landscapers from Fuquay Varina, to the tune of $ 2,300.00 for one days work. This guy wants more money to finish the job that he wrote the contract on!! I will not continue my membership with Angie's List.

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Hi,

This is Leah B. in Member Care, happy to help!

I'm sorry for any confusion or frustration caused. The Penalty Box is published monthly in the print and online Angie's List magazine. By popular member demand, providers whose Overall grade is below recommendable levels, or who are in the Penalty Box for failure to resolve a Complaint Resolution case, are subject to reduced visibility on Angie's List. Members can still find them via a name search, but they will not come up in a category search. This was implemented on member request. Visibility to members on the List is a privilege for providers who do good quality work.

I've also set your membership to expire at the end of your current term as you've requested. We're sorry to see you go, though, and I hope that clarification of this decision will encourage you to stay on as a valued member. Please let us know if there's anything else we can help with. We can also be reached at 888-944-5478, or memberservices@angieslist.com.

Answered 5 years ago by Member Services




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