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Question DetailsAsked on 8/22/2016

I had a new air condition installed by Ier na heating , 8139486355 since then it had to be repaired 21 time and I

after being repaired 21 timesin25 months it is broken again

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Assuming you mean Ierna's Heating and Cooling in Lutz/Clearwater (Tampa area), BBB shows 8 complaints in last 3 years - a fairly high number for this type company.

Here is AL profile page - B rated, with 250 reviews - that is an AWFUL high number of reviews, so either a lot of people really like them and awful lot or there are a lot of bad reviews - but the latter should not be the case with a B average rating.

21 repairs in 25 months - I would have gone to their bonding company at about the second or third time - because clearly they are unable to do the job right or sold you a lemon which the manufacturer should have replaced.

Alternative - demand your money back due to non-functional product and go with a new unit from another vendor - because if it has been running poorly or not at all for 25 months I would not be at all aurprised if it is basically trashed by this time. If they refuse full refund (letting them take the unit away with them if they want), then bonding company or a suit/small claims court (depending on unit cost plus any repair charges paid versus Florida limit of $5000 not including cost, interests, and attorneys fees). If you have documentation on the repairs I would think this would be a slam-dunk win in small claims court.

When all is said and done, sounds like time for an appropriate Review on Angies List - and I would personally have filed a complaint with the state licensing board for incompetence as well.

Answered 3 years ago by LCD

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