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Question DetailsAsked on 7/22/2012

I bought a bathroom remodel for $4999.00. The amount was charged to my credit card. Work hasn't started. Where's my money?

This is an advertised "big deal." It is good until November. As soon as I made the purchase, my credit card was charged for the amount. The contractor came to my house and we discussed the job. I told him my deadline for the job was the end of August. In the meantime, I'd like to know if the money is being held somewhere or if it was paid to the contractor. He hasn't contacted me about the job for over a month. Where is the money?

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3 Answers


Credit card companies give customers 60 days to dispute a charge, and only 60 days.
I am unclear as to when the charge was actually made to your card, but if you have not disputed this charge with your credit card company yet, please do so IMMEDIATELY.
If it has been more than 60 days since the charge showed up on your card, the money has been paid to the merchant and you are likely stuck paying the full amount to your credit card company.
Your only option at that point would be to sue the contractor in small claims court. Check your state's laws on small claims suits.

Answered 8 years ago by big-canoe



For questions regarding a Big Deal, call us at1-888-944-5478 or e-mail us at

Answered 8 years ago by Mikel


If as you stated you used a credit card you should be able to see if the payment was processed by your credit card company. If it has and you do not hear from the contractor you should have recourse through the credit card company. Have you tried to contact him and if so I would hope you have saved copies of any letters sent. To me $4,999.00 is an unrealistic price for a full bath remodel. If it sounds to good to be true it generally isn't. That would have to be for a tub liner, low end toilet and vanity with now sheetrock involved.

I would keep track of all correspondence and do most through mail with copies kept by you or by Email and save those to build up a file for yourself and I would call the credit card company right away.

We had a fellow around here that gave out prices for jobs that were half of what they should be and I lost a job to him. The homeowner kept trying to get me to match his price and I said I couldn't, he tried numerous times and I kept saying I could not do it. I did not hear from the customer for over a year and when he called back I asked what happened and that I thought the job was done. All he said was that he ran into problems with the guy. Once working on the job he finally told me that he gave a 50% down payment and never showed up and he did this to a number of homeowners in the neighborhood . The fellow declared bankruptcy and there was nothing the homeowners could do. The judge said it was just bad business sense on the contractors part.

I would act quickly if I were you and get in touch with the card company and I guess you used Angie's List so I would contact the dispute department.

Good Luck


Answered 7 years ago by ContractorDon

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