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Question DetailsAsked on 4/6/2015

I used a carpet cleaning company a year ago, wrote a review, and they are only showing 11 reviews, all 100% great

About a year ago I used one the carpet cleaning companies you reviewed--they were Ok but had a few glitches. I reviewed them , mentioning the areas they did not do so well and where they needed improvement. Now I look on their site and there are only 11 review listed--mine is not there-and they are showing 100% positive, Can a company just show the reviews they WANT to show, and if so, how can we tell if a company is good or not---and what is the value of Angie's list if we don't see the bad as well as the good? I was disappointed.

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Hi,

This is James W. in Member Care. I'm happy to help!

I apologize for any confusion, but we have no record of you reviewing a cleaning service in your review history. Service providers have no control over what reviews are listed on Angie's List. A review will only be removed at a members request or if our Review Integrity team can prove a review was submitted fraudulently. We have the current reviews from you:


Scandals Salond and Spa under our Hair Salons/Barbers category
Polar Shades, Inc under Decks & Porches, Solar Panels, Window Treatments, and Windows
Solar Screens & More under our Windows category.


I have included an official review form below that you can complete and email back. Feedback can also be submitted anytime through our website . Just use the "Write a Review" tab located in the green banner after logging in.

You can respond to this thread or submit a new Answers post. You can also reach us at memberservices@angieslist.com. We're happy to help!

Service Review Form:

1. Name of Company:

2. Address of Company:

3. Phone Number of Company:

4. Did the company/individual perform services? (as opposed to just an estimate, phone call for information, etc.) <Y/N>

5. What date was the service completed?

6. Approximately how much did you spend? ($)

7. Please describe (in detail) the services performed (10,000 character limit):

8. How did it go overall? Tell us the story from start to finish (10,000 character limit):

For questions 9 through 14 please grade the company (just like a report card) using the Angie's List grading scale: A = Excellent, B = Good, C = Fair, D = Bad, F = Lousy. If you feel that any question is not applicable to your service experience please answer N/A.

9. Please grade your OVERALL EXPERIENCE:

10. Please grade the PRICE:

11. Please grade the QUALITY OF THEIR WORK:

12. Please grade their RESPONSIVENESS (i.e. promptness in returning phone calls):

13. Please grade their PUNCTUALITY:

14. Please grade their PROFESSIONALISM (i.e. cleanliness and courtesy):

15. Would you use this company/individual again in the future? <Y/N>

16. CONFIRMATION STATEMENT: Please remember that this review information will be available to the service provider being rated. Do you confirm that the information contained in this Service Evaluation Form (i) is true and accurate and (ii) represents your actual first-hand experience, or experience which you are authorized to discuss? Do you acknowledge and understand your responsibilities under the Angie's List Membership Agreement, and that Angie's List is relying upon the accuracy of the information in order to serve other members? Do you confirm that you do not work for, are not in competition with, and are not in any way related to the service provider in this review? <Y/N>

Answered 5 years ago by Member Services




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