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Question DetailsAsked on 1/9/2012

I'm trying to decide between verizon fios & comcst infinity. I have heard horror stories on both sides. Help

I'm concerned about all the installation problems I hear about FIOS. Is the internet speed that much faster and the Tv picture that much better to put up with all the installation problems? How does do the costs compare between the two?

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2 Answers

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I have Comcast Internet only and have been very happy with it and have not had any outages to my knowledge in the 7 - 8 months I have been using it. It was sold as a 12MB connection but every speed test I run shows 20MB. Just like any cable internet provider, the more users in your area the slower the connection will become and this is only a problem if all users are online at the same time. I have had instances where the service was as slow as 6MB but would go back to 20MB within a few minutes. I originally had Bellsouth HS internet and was paying $32.95 for 1.5MB. I now have Comcast sold as 12MB getting on average 12MB for a promotional cost of $29.99/month for the first 6 months then $44.99 after 6 months. I am happy with them so far.

Answered 7 years ago by Guest_9552900

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I am not familiar with Comcast Infinity; but Comcast in our local newspaper pretty often with complaints, outages during big games, poor service, etc. I have Cox as an option where I am, and won't use them again anytime soon because of poor customer service (I am in Virginia).

I have had FiOS for two years this April. The installation was fairly painless because I had already run all the interior lines to where I wanted them, and then ran a conduit from my main panel to the side of the house where I wanted the FiOS run to (near the other utilities).

The installation was a two step process (which became 3 steps). The first guy came out to ready the inside. He was excited to see the conduit and lines already run; he put his own ends on the co-ax lines and hooked everything up, then ran his own fiber optic line out the conduit. He was done in 20 minutes. Another crew came out the next day and ran the line to the house and fired everything up. They wanted to do the line in the air, but I pointed out the sag in the line would be reachable to anyone who jumped up. They felt they could get it high enough at the roof to prevent the sag from being reachable, but I fought for a buried line. In the end, they agreed, which meant they came back out 2 weeks later (and after a phone call asking when they were coming back) to take the line that was laying on the ground and bury it. All of the people were polite and professional to deal with.

The system itself is amazing; the speeds are alway higher than my program and we have not had any outage or problems (no jinx!). There have been improvements to service and offerings that just happen; turn the system on and a new feature is there. When I went to upgrade my system to add the DVR and later whole house DVR, they did it over the phone, it was working before I was off the phone (no new equipment, just a programming change over the wire).

The cost for FiOS has about $25.00 more in taxes and fees than advertised, so the $59.99 will actually be $84.99, then there is a fee per box (same as everywhere), so your actual cost will be higher. We have 3 boxes now with full house DVR (you can record and watch on any box) and our $79 package is just under $120. We feel it is worth it, and we could return a box or two if we wanted a lower bill. The internet is great; I am a gamer and FiOS with my Alienware are a great match; no lag. We also watch a lot of Netflix downloads with no problems.

Also, Verizon allows you to change your plan Up AND down at any time, so you can always add or remove features as you go. They have a huge HD offering, but we don't have HD TVs so we didn't mess with any of that.

Hope that helps. Good luck!

Answered 7 years ago by Kenny Johnson




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