Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 11/26/2013

I had a gas fireplace installed in Sept. It doesn't work and the local company refuses to fix it, suggestions?

I had a gas fireplace installed in September 2013. It hasn't worked properly since day one. An employee of the company came to my house the first time and said ". . . it isn't working right." Two weeks later he came back and checked the gas pressure and said ". . . the pressure is fine but it isn't working right, the owner will contact you." The owner never called. We have called the owner 5 times and he refuses to fix it. His excuses include; I am too busy, I am checking with the tech department, he hung up, I have 80 customers in front of you, I am waiting for the tech department to call back, I have not had this problem in 20 years and now he will not even return calls. We contacted the corporate office and they stated we had go through the seller. Is hiring a lawyer my only option?

Do you have the same question? Follow this Question

2 Answers


Hello, this is Meranda with Angie's List. This does sound like a frustrating experience!

Before you hire a lawyer, I'd probably start by posting a review about your experience with the company and then going through our Complaint Resolution Process. We have a team of employees here who help mediate disputes and problems like the one you describe. If they fail to resolve or deal with your problem, they may end up in the Penalty Box. You can learn more about the process here.

For more information you can also contact our member services department at 1-888-944-5478.

I hope that helps!

Answered 5 years ago by Meranda


Going through the Angie's List dispute process is one possibility.

Another is to send a certified mail letter to a senior officer (find names on their websites) at the manufacturer, explaining nicely and honestly the situation (remember, while it may be due to a factory defect, they are probably not the source of the holdup on getting it fixed) and suggesting that the installer is not doing their company's reputation any good. Many manufacturers will get another contractor out to get it working with a day or two, at little or no cost to you - of course with the expectation that you will not badmouth the manufacturer's product or name in reviews, though you would be free to do so about the original local installeation contractor.

A third option is filing a claim with his bond company, for them to hire another contractor to complete the job by making the fireplace work right.

Answered 5 years ago by LCD

Related Questions

Terms Of Use
Privacy Policy