Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 5/28/2017

I have a ge super capacity washer. It fills and washing or spinning. the belt and lid switch are ok

Fills and drains only

Do you have the same question? Follow this Question

2 Answers


I am not familiar with that particular model, but my guess would be either:

1) a control board/dial problem - if your machine has different settings (heavy duty, permanent press, gentle, etc) see if the agitation/spin cycle works on any of them - if so, then the selector mechanism is almost certainly bad (the dial on mechanical type, the control board if electronic) - commonly about $50-100 for the part if mechanical timer, probably $100-150 range for an Appliance Repair - Large repairman to replace (though not hard to do yourself as long as you move wires from old to new one at a time to keep them in correct locations). If electronic commonly $150-400 for the part and $150-250 labor, so if older machine you definitely (and sometimeseven with newer one) mayb e better off getting an new machine.

2) transmission/transmission linkage problem not allowing the agitation/spin cycles to engage - in which case you would likely hear the motor running at speed - repair could be from minimum service visit (if disconnected linkage say) to more than the machine is probably worth if transmission is shot - though usually you hear horrendous grinding noise if that is the case.

3) if your washer has separate pumpout motor as some larger machine do, then could be the motor (or controls/wiring to it) has a problem - again, can be simple and cheap to around $500 to replace if needed. If that is the case generally you would not hear the main motor running at all in any setting.

Note you said the belt is fine - meaning it is a quite snug fit ? With two people or some propping up, you might be able (taking care it does not fall off blocking) to tilt it up enough to see underneath with a light, and as another person runs through the settings (manually selecting fill, agitate, spin, etc for jsut a few secdonds per setting) you should be able to see if the motor is running, if the agitation linkages are moving in agitate mode (and if so, if belt is going around or slipping), etc. - can give you a good clue as to what is wrong.

Unfortunately, if an electronic control machine (as opposed to an old-reliable simple mechanical timer $400-500 range machine), a control failure or failed sensor can look the same as a transmission shifter or motor failure because it can keep them from working. With an electronic one, if the error codes tell you nothing (or it is not popping error codes), then you have to start tracking the power to see where it is interrrupted - commonly things like agitator and tub sensors are the problem, but not uncommon for the master board to have gone goofy - the failure rate on them, especially with some brands having major recall issues now for that like LG, is unacceptably high.

Also - google your problem symptoms to see if there is a known problem with your model or any recalls on your model.

Answered 3 years ago by LCD



This is Erick in Member Care. Thanks for your interest in Angie's List!

We'll be happy to help find top rated providers that can fix your washing machine, but I see your subscription expired with us. You can re-join by visiting or by giving us a call. Our call center is available 8:00 am-9:00 pm weekdays and 8:00-5:00 pm ET on Saturdays.

Thanks for your question and we look forward to assisting you!

Answered 3 years ago by Member Services

Related Questions

Terms Of Use
Privacy Policy