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Question DetailsAsked on 7/18/2015

I hired Pioneer Plumbing from a $300 AL Big Deal to hydro-jet my sewer pipe and show me the root-free pipe video.

Pioneer Plumbing could not get their hydro-jet equipment to perform as needed to clear the roots in my sewer pipe. They tried several times and they failed because they said they needed to repair the head on their hydrojet equipment. Months have passed and they have not yet done that. My sewer pipes keep getting stopped up and they keep sending a guy with a snake to un-clog them. Can I get a refurnd so I can hire another company to do what Pioneer said they would do with their hydro jet?

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Since it has been months, unless AL cuts you a special break, you cannot get a refund - could not anyway actually, because work was actually done.

So - you are on your own with the contractor - I would call and say you uysed an AL Deal with them to clear you pipes and it has been months and they have failed, and you want your money back.

Then, depending on what their response/action is, do an appropriate Review on AL.

For the next Sewer and Drain Cleaning contractor - I would require, along with a 'clean" video run showing the cleared pipe (and any damaged points in it), that they use a full-diameter pipe scraper (assuming this is cast iron, galvanized, or ductile - NOT brass, copper, lead, clay tile or plastic pipe) to cut the roots - hydrojets are sold to customers as the cat's meow and "highest technology" - but generally do a less complete job than a router with scraper head (and a preliminary pass with root cutter head if large roots are into the pipe) and generally are the pits for going through large roots.

Then I would plan on using Root-X every 2-3 months for the first 6 months, then probably annually at least from then on unless you decide to take down the offending tree(s). The foaming type root killers work FAR better than powdered granule types, because it coats the entire inside of the pipe - but read instructions about blocking off any floor drains and such.

Answered 4 years ago by LCD

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