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Question DetailsAsked on 2/28/2016

I just made arrangements for YourDuctGuy services to clean the ducts in my small home for $169. And they told me..

....that it would be an extra $79 to get my dryer duct (10' long going out my basement window) cleaned. Then I looked on YourDuctGuy's website and where a full home duct cleaning is on special for $139!!! Is this a rip-off?

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You are far from the first person to see that sort of situation. Reality check - while giving an AL Deal or Coupon may well generate more customers for the advertiser, AL takes a cut of the Deal/copupon price - I have seen quotes on blogs of both 10% and 20%, so maybe it is variable depending on vendor and amount of the offer, I don't know. Could not readily find a pricelist on the AL business side of the website.


So in your case if they did a $169 Deal but normally advertise on their website for $139, that makes it look like they upped the price of the Deal by 20% to compensate for the AL cut so they got the same bottom line. This is very common in "deal" offers in advertising - the deal is commonly for as much or more than the normal price. Same as retail stores and car dealer and such that mark all their "regular" prices up dramatically, then run a "sale" dropping some percentage off - but actually getting the same or more $. You can see this sometimes at stores with price tags on items - peel the sale tag off and you see the lower most recent price from a day or two before underneath.


And BTW - a "duct" deal is for HVAC forced air ducts. In the industry, fan and dryer "ducting", though technically the correct description of the material in many cases, is commonly called a fan vent or dryer vent - hence the extra charge to clean it, because it is not a normal part of a "duct cleaning" job.


Bottom line - not a "ripoff", just normal slightly shady and dishonest advertising because the secret is in what was NOT said, not by saying something dishonest.


If not work has been done and you have not presented the coupon as payment yet, you can get a refund from AL for Deals within 30 days of purchase, assuming this was an AL Deal price you are talking about.

Answered 3 years ago by LCD




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