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Question DetailsAsked on 7/9/2015

I have been overcharged for HVAC services. The technician clearly didn't evaluate problem correctly. Recourse?

Total Comfort Systems, California license number 315105, recently responded to a call from my property manager, Secure One Properties of Westlake Village, CA to repair an air conditioning unit which stopped working . The first I heard of this problem was when an invoice for $864 appeared in my email inbox today. Apparently the problem originated on 6/29/15 and lasted for three days. A technician first came out and said the unit was 1 pound low on Freon (but they offered no proof there was a leak). He also said he found a bad dual-run capacitor. They charged $386 for that visit and said it was working when they left. Then unit stopped working - they thought it was pinched wires. They came out and fixed them at no charge, and again claimed it was working when they left. Then it stopped working again. They came out a third time and replaced the condensing fan motor and charged $478 for parts and labor. Total parts online cost ~ $100. Good tech fix = max 1.5 hours. Why $$$$?

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1 Answer


Sounds like you need to talk to the owner about a partial refund (or total refund if not working right now), assuming that is not who came out.

If it was low on Freon, he should have tracked the leak with a detector or dye or such.

$386 for capacitor replacement (with diagnosis) sounds on the high side to me (by a factor of about 2) unless in a real high cost urban area.

Ditto to the fam motor - sounds 25-50% high to me - most of them run about $100 retail, though some do exceed $200.

Depending on the outcome, sounds like an appropriate Review on AL would be in order.

Might also have a talk with your propearty manager, if you wish, about repair types and limits without your prior authorization, though many property management agreement do set a $1000 or so limit on emergency repairs, and $500 or so on routine maintenance items cost without owner preapproval.

Answered 5 years ago by LCD

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