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Question DetailsAsked on 9/20/2013

I have a problem with mover. We were moved by a professional mover last November

I paid to have the load insured.We argued over damages and the mover just sent a terse letter and a check
They denied any damage to mattresses-although they were unboxed outside the house and carried in and "bent" while handling quite a bit.
WE were only given $100 for damage to the dryer and nothing for mattresses. I have spent over $1000 replacing mattresses and now the dryer died.
This was supposed to be a reputable mover.
I would like to at least write a review but the website is not letting me enter the city
Diamon and Bacorn Elmira, New York

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2 Answers


Hello, this is Kiel from Angie's list. I apologize for the frustrations you're having. For technical issues such as this, you will want to contact our call center at 1-888-944-5478.

Call center hours:

Mon-Fri: 8:30am – 8:15pm ET
Sat: 8:30am – 3:00pm ET

Thanks so much!

Answered 6 years ago by KielH


I hate to say it, but if I were arbitrating this case, I would probably rule against you right off. Bending of mattresses at say a 45 degree angle is normal and should not hurt a mattress (talking mattress, not box spring here) as long as it is not stored that way.

The dryer obviously worked fine for about 10 months, so you can not fairly say it failed because of the movers - plus, unless there was significant impact damage it is pretty darn hard to hurt a dryer. You don't say how it failed, but I would seriously doubt it was due to the move.

Obviously, when you got the letter from the mover was the time to address the inadequate (in your mind) compensation - it is SO common for people to let this sort of thing slide thinking they have forever to make their case, when generally under the Uniform Commercial Code, if you cash a settlement check or wait more than 30 days to respond back objecting to a claim settlement, you are deemed to have accepted it.

Answered 6 years ago by LCD

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