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Question DetailsAsked on 4/18/2016

I would like a refund

I decided not to have a chimney inspection. I prepaid 85 dollars, but never scheduled the service. Thank you.

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1 Answer



This is Nick R in Member Care. Thanks for your question. I'm happy to help!

I'm sorry to hear about the difficulty you've had with ARC Chimney Sweeps regarding your Big Deal for $85 for Chimney Inspection and Evaluation.While this purchase is outside of the 30 Day Refund Guarantee, there are other options available to you.

We can help resolve the issue with ARC Chimney Sweeps, or, if you prefer, we can look for another company offering this type of deal. If neither of these options suits your needs, we can find a new offer. Please let us know which option works best for you, and I would be happy to escalate this concern to one of our eCommerce specialists.

If you require further assistance, please let us know. You can respond to this thread or submit a new Answers post. You can also reach us at We're happy to help.

Answered 3 years ago by Member Services

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