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Question DetailsAsked on 12/26/2017

I had a roofing company shingle my roof. In the process they damaged my "Gutter Helmets" on my roof.

The roofing company, Budget Exteriors at 8017 Nicollet Ave. S., Bloomington, MN 55420 replaced my roof. Before they did the job, I told them the gutter covers "Gutter Helmets" had to be taken off, one of the roofer said they did this all the time, so I thought they would remove the Gutter Helmets. I turns out they did not and the Gutter Helmets were damaged and needed to be replaced. I was in contact by phone with them for 6 months they came out twice, but they did not take responsibility. I wanted to be reimbursed for the damages so I could have the Gutter Helmets company do the replacement job of the gutter covers. Budget Exteriors refused, Adam and Dan were very rude and disrespectful to me. I feel when they took the old shingles off the roof, by sliding and pushing them off the roof edge the weight of the shingles pressed down the edge of the Gutter Helmets" so the majority of the water came off the roof on the outside of the gutter and dripped/ran down. They would not listen to me

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1 Answer


I guess you realize dealing with them on this for 6 months, and especially verbally rather than in writing, has weakened your case a lot - both because of time gone past, and because they can now argue the damage post-dates their work. And of course, if there was a concern up-front about the covers a special note about not damaging them should have been listed in the contract or work order.

And of course, if this was noticed before they left the site and were paid, if you paid them knowing of the damage that REALLY weakens your case.

The thing to do now is send a certified, return-receipt signature required letter to them summarizing the dates of work and about the damage to the gutter covers, and stating if they do not pay to have the local Gutter Helmet franchisee repair it to fully functional status and appearance, you will file a claim with their Bonding and/or Insurance companies. That should get their attention, because for the relatively small amount involved they risk having insurance and bonding costs go up over the claim possibly more than the repair itself would cost.

Of course you could alternatively, or if bonding/insurance companies refuse to cover it (I would start with insurance company - more likely to pay) then you could go to small claims court about it - which would require a firm quote for repair from the gutter cover company. Actually, just in dealing with the contrator and insurer you will need that anyway - both as a statement of the amount of claim, and also to tie down the value of your claim in case they decide to just pay it in case rather than hire the gutter company to fix it - which for this sort of thing is the likely route. A firm bid from the gutter company would be a good thing to send along with the claim letter to the contractor, offerring him the opportunity to just pay that out of pocket to avoid having a claim filed against their bond or insurance.

Note that while insurance is more the right entity to go after here, the contractor wouldhave to pay his deductible directly to you - which might be hard to come by. The bonding company is "insuring" the quality of his work, not damages which are caused - so they might or might not cover this as being "part of his work", but if they do typically there is no deductible which you might have to pull out of the contractor so might be simpler with them. Of course, you can only collect from one or the other of the two (three actually if the contractor agrees to pay you directly).

If they do offer to repair it, be sure they do not just go up there and pound on them so the water does not run off the front (though in my experience tht is normal for gutter covers anyway), leaving damaged covers.

Another possibility - if you have not been up there to see the covers yourself, they may just be thoroughly clogged with granules from the shingles as they were pried up and handled (assuming normal asphalt composition shingles), so they may just need to be removed and jet-washed from the back side to knock out the granules blocking the drainage passages, and may not be damaged at all. Or perhaps the covers got shoved down into the gutters on the front edge, but can just be lifted back up and snapped back into place over the top lip of the gutters.

Answered 2 years ago by LCD

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