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Question DetailsAsked on 4/29/2017

I had a new toilet installed' I have to hold down the handle extra long to get it to flush, How do i fix or adjust

All of the inner parts are brand new.. no ball floating,, all new system

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2 Answers


If new install, I would (assuming this was done by a plumber or remodeling contractor, not a Handyman) call him to come fix it for free.

I would guess the handle is not lifting the outlet valve enough - if the rigid plastic sliding "tower" type outlet valve, commonly there is an adjustment on where it hooks onto the trigger (handle) arm - has to lift high enough that the outflow of water does not pull it down onto the outlet openings right off.

If the flapper type, too much slack in the chain or cord connecting it to the trigger arm will keep it from lifting up far enough to tip backwards to let the water out. Chain needs to lift it fully open - generally to vertical position roughly.

Also on flapper type, the normal type has drain holes in a cup mounted to it - so as the water drains out of the cup, eventually it overbalances and the flapper flips closed again. if during installation he enlarged the holes (a standard procedure to make it close faster) then you would have to plug one or more holes - any waterproof putty would work, as will waterproof things modeling clay or a small piece of round wood poked into it. A bit of caulk shoved into the hole so it sticks in by being wedged in the hole (flatten the bottom a bit too) will also work - just something to reduce the rate at which water drains out of the cup.

You could google for instructions for the common type outlet valves on the FluidMaster website for your general - usually quite easy to adjust the duration of the tank emptying period.

One other thought - likely the toilet came with a 1-1/2 gallon flush setting (which may or may not be required by law in your state) - so may need adjust for more emptying time (slower outlet valve closing) assuming you have "standard" 3-1/2 to 5 gallon tank. If the tank is emptying basically all the way and still not flushing properly, then you may have a low-volume toilet that is never going to keep you happy - many people hold the lever down for 3-5 seconds to get a more complete flush on low-volume or limited-volume flush toilets, because 1-1/2-2-1/2 gallons does not get the job done in many cases, regardless of how many times the EPA claims it does. (Low volume flushing is also a significant contributor to blockages in building sewer lines, but that is another matter.)

Answered 3 years ago by LCD



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Answered 3 years ago by Member Services

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