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Question DetailsAsked on 7/29/2014

I had a written a positive review that was appropriate at the time. Since,the vendor has been awful. what now?

The vendor in question had been very helpful and offered great initial service. Once the install was started however, we had all kinds of problems to which the vendor would only send someone out if we'd call him angrily on the phone. Finally he simply refused to answer us at all, even to new work unrelated to the install. This needs to be known so my initial review can be interpreted by others in light of the new information. The dos and don't say do not update a past review. So can I simply add a new review?

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You would have to ask AL customer service (or experiment) to see if you can change your ratings when editing a review - if not, then clearly you would want to do a new review to reflect the appropriate (much lower) ratings, as well as the revised opinion in the review.

If ratings can be changed during a review edit, then since all relates to the same job I would say edit away.

Answered 5 years ago by LCD

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