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Question DetailsAsked on 1/16/2015

Is Allivet Pet Pharmacy reputable?

I would like to order pet meds online with Allivet Pet Pharmacy. I would like to know if this company is a legitimate company?

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Zero customer service. I've written notes on orders that weren't answered. Called customer service and asked for a supervisor and they never called back. I was personally promised a credit by the owner of the company, Kal Abdalla, and the credit didn't work online; I called and left messages about this and no one called back. Clearly, this company doesn't care about its customers, so how does it stay in business? Does it buy vet meds from disreputable companies that dilute the meds or don't include expensive compounds? My vet says they're out there; does Allivet buy from them? I don't know and at this point don't care because I won't be coming back. I Googled the names of the drugs my dogs need and found several online vet med companies that have the same prices or better. I won't be using Allivet in the future, but I will be reporting the company to The American College of Veterinary Pharmacists, American Veterinary Medical Association, American Society of Veterinary Ophthalmology, American Animal Hospital Association, American Association of Veterinary Colleges, American College of Veterinary Clinical Pharmacology, Better Business Bureau and several other organizations. Finally, if I don't get the promised refund on my next credit card statement, I'll dispute my last charge with Visa and the company will withhold payment to Allivet. Adios terrible business people.

Answered 3 years ago by tommarshall


I used to use them quite a bit when I needed large amounts of sub-q fluids and yes, they were a good resource at the time. However, having 'left' and now returning..

I came back to using Allivet because my local vet was out of a needed prescription. I hustled to get my documentation in on Friday and called early Monday to see when it would ship. I was told it was being escalated and would go out same day. Later in the day, it hadn't shipped and I called to be told I had done everything right but there was an error on their end. Tues, still not shipped... again, issues on their end and going to be escalated. At this point, if it ships Wed, it will have been 5 days to even leave the facility (plus the 3-7 for actual shipping).. and by calling all over town, I found the same medication in person myself in the meanwhile. Yes, it's cheaper at Allivet but that doesn't do any good when they're not actually sending it out. It's super frustrating to have a senior pet with ever changing medical needs and not be able to fulfill things reliably.

Answered 2 months ago by spottiew

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