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Question DetailsAsked on 6/29/2013

Is American home shield a good provider

Home warranty companies

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2 Answers

0
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Here is an Angie's List article on the subject - BBB American Home Shield

You can find information on reviews and ratings from individuals, the ripoffreport, BBB etc by googling - BBB American Home Shield. You can also google this search phrase - home warranty fraud

From experiences of several neighbors who got it with their home purchase (a popular brand around here because it is cheap), they all said it was way too hard to get service done or the cost approved, and they did not recommend it. A couple went out and bought another policy so they would have some meaningful coverage.

One neighbor with another provider had pretty good luck - took many phone calls and followups and service was many days after her calls, but she got probably 20 or more times her moneys worth out of it, including a total reroof - at least 6 or 7 calls in a year after buying the house. I think the house was cursed !

Be cautious about add-on or up-selling - a contractor commonly accepts the lower amount the home warranty company offers (usually fixed fee schedule depending on work done) in exchange for getting a lot of job referrals, which may lead to future non-warranty work from the same homeowners. However, a lot of them also try to upsell a more expensive replacement unit, or sell some service or find other items NOT covered under warranty, which they tell the homeowner needs to be repaired right away.

I had one neighbor with a failed furnace thermocouple - a $10 item that takes about 5-10 minutes to diagnose and change out, which was covered OK. However, the contractor then tried to sell her a furnace cleaning and service for the "since I am here already" special price of $999 - for what normally costs $75-125. She called me to come over and give my opinion - when I asked him what a normal annual service should cost, he just clammed up and left without another word. So - buyer beware.

Another common complaint is the repair may be covered, but not repairing holes in walls or ceilings to make the repair, or water damage and mold resulting from leaks. One house had a major sewer overflow due to frozen pipe, flooding the downstairs. The home warranty comapny paid for the blockage removal, but nothing for the water damage and subsequent drying out, mold prevention, and panelling and flooring replacement.

A home warranty plan can give you some protection against major repair costs, but like all insuyrance costs at leat 25% more than the expected amount of benefit you can expect to receive, on the average. It is all a question of how much risk you can accept. That is why so many policies are sold on home resales - because the new buyer is not willing to risk a significant appliance or system failure right after buying a new house.

Answered 7 years ago by LCD

0
Votes

Hello, this is Kiel with Angie's List. You'll want to log in at www.angieslist.com and search for American Home Shield to see information and reviews we have on that company. You can also contact our call center at 1-888-944-5478 or send a written request to memberservices@angieslist.com for more information.


Call center hours:

Mon-Fri: 8:30am – 8:15pm ET
Sat: 8:30am – 3:00pm ET

Thanks so much!

Answered 7 years ago by KielH




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