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Question DetailsAsked on 1/19/2015

Is HomeServe USA reputable?

HomeServe USA has offered a $9.99/month policy to repair or replace my outside sewer. Are they a reputable business that I should do business with. Any complaints?

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Found them on the BBB; they have an A+ rating. Also when you Google 'homeserve usa' you can see a star rating of 4.6 which appears to be based on customer reviews when you click on the stars.

Considering it's a service-based business, that's pretty good in my opinion. If you dig hard enough, of course you will find complaints, but it's like that with any company, even your favorite consumer products. I think all in all, it is a reputable company and after reading the reviews on their website, customers seem very happy with their service.


Answered 5 years ago by homerehabgirl


I have a different take on this. I can't say yes or no about whether they are a reputible business - they certainly do "exist". If you google this search phrase - HomeServeUSA complaints - you will find quite a large number of newspaper articles about complaints about this firm, government investigations regarding their mailing appearing to be from government agencies or utilities, a Wisconsin state agency and the Corvallis OR police department issuing warnings not to do business with them, a number of complaints on Ripoff Reports and elsewhere, etc. You will also find articles on the FSA in Great Britain investigating them and that they evidently shut down in GB without notice and quit providing the promised and paid-for service.

Also read in the articles on the frequency of cases where a homeowner actually needs this service, and also some comments in articles about very low coverage amounts or high deductibles which can affect the "value" of the service.

Also - the BBB report says A+ - which if you read the recent reports on the BBB is not surprising, considering the number of businesses who have stated they have been offered higher BBB ratings if they pay for it. I know I was contacted by the BBB and invited to sign up for a membership for my company, and I was told that if I upgraded my membership for $500/year I would get an instant A+ rating. On the BBB website, I saw 311 complaints in the past 3 years, 70 some in last year - this is a very large number for a company to have, and to me certainly does not merit an A+ rating.

If you google this search phrase - HomeServeUSA angies list - you can find several listings in different areas for HomeServe - check out their reviews and ratings for yourself.

Buyer Beware

Answered 5 years ago by LCD


I have HomeServe for exterior sewer repair. I know others that have been satisfied, but my experience has not been the same. After large downpours in the city (flooding basements) plumbers are scarce. HomeServe has only one available company. I used my own plumbers to diagnosis the problem (broken outside sewer line), then called HomeServe for warrantee work. I have been waiting over a week for someone to come out.

Answered 3 years ago by Lem


Here's your best bet:

First, you need to find out what you, as the homeowner, are responsible for. Ex., where I live, we are responsible for the sewer line up to the curb where the street is. Second, you should call your homeowner's ins. co. and see what, if any, coverage they will offer and for how much. If they don't, shop around. It may be time for a new homeowner's ins. co. anyway. Be suspicious that companies like this come right up to the line in making you "think" they are recommended by one of your utility companies; they are not. Also, they will often force you to use contractors that they have approved ahead of time. You'll have no leeway in using a contractor of your choosing and may be forced to use someone out of your area and often substandard. Your homeowner's insurance is a far better bet.

Answered 12 months ago by Vikki121

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