Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

 
 
or
Submit
Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 8/29/2013

Is it acceptable for a service provider to contact me for giving a poor review?

I wrote a review of my experience with a provider and he sent an arrangement to my home with a card stating that he wanted to speak with me about the review I left. I immediately returned the edible arrangement to his office and asked the receptionist to tell him not to contact me again. My experience with the provider was not good, and for him to contact me because of the review, seemed inappropriate. I would not have bothered leaving the review, had I known this would happen.

Do you have the same question? Follow this Question


2 Answers

1
Vote

Hello, this is Kiel from Angie's List. I would say that this is definitely not a normal interaction. I would advise contacting our customer service to report the incident. You can contact our call center at 1-888-944-5478 to further discuss the matter.


Call center hours:

Mon-Fri: 8:30am – 8:15pm ET
Sat: 8:30am – 3:00pm ET

Thanks so much!

Answered 6 years ago by KielH

0
Votes

Only fair that the vendor be able to answer back and tell his side of the story - plus if he does not know you are unhappy (unless you told him to his face, which many customers will not do to avoid a confrontation), hearing about it when a customer posts a bad complaint is the only way the vendor has of making it right.

NOt having seen your interaction I am just hypothesizing here, but sounds to me like you took this wrong, unless of course the vendor had personally assaulted you or made sexual advances or such in the past. Sounds to me like he was making a determined effort to make it right and you rejected the opportunity to do so - so my first impression is you may have been much of the cause of the issue in the first place.

However, AL could do a better job of making it clear that the vendors will be seeing the actuall (as opposed to screen) name of reviewers.

Answered 4 years ago by LCD




Related Questions


Terms Of Use
|
Privacy Policy