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Question DetailsAsked on 8/29/2013

Is it acceptable for a service provider to contact me for giving a poor review?

I wrote a review of my experience with a provider and he sent an arrangement to my home with a card stating that he wanted to speak with me about the review I left. I immediately returned the edible arrangement to his office and asked the receptionist to tell him not to contact me again. My experience with the provider was not good, and for him to contact me because of the review, seemed inappropriate. I would not have bothered leaving the review, had I known this would happen.

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2 Answers


Hello, this is Kiel from Angie's List. I would say that this is definitely not a normal interaction. I would advise contacting our customer service to report the incident. You can contact our call center at 1-888-944-5478 to further discuss the matter.

Call center hours:

Mon-Fri: 8:30am – 8:15pm ET
Sat: 8:30am – 3:00pm ET

Thanks so much!

Answered 7 years ago by KielH


Only fair that the vendor be able to answer back and tell his side of the story - plus if he does not know you are unhappy (unless you told him to his face, which many customers will not do to avoid a confrontation), hearing about it when a customer posts a bad complaint is the only way the vendor has of making it right.

NOt having seen your interaction I am just hypothesizing here, but sounds to me like you took this wrong, unless of course the vendor had personally assaulted you or made sexual advances or such in the past. Sounds to me like he was making a determined effort to make it right and you rejected the opportunity to do so - so my first impression is you may have been much of the cause of the issue in the first place.

However, AL could do a better job of making it clear that the vendors will be seeing the actuall (as opposed to screen) name of reviewers.

Answered 5 years ago by LCD

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