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Question DetailsAsked on 2/24/2015

Is it acceptable to get uneven floor tiles in a remodel job? Should I ask for the uneven ones to be fixed?

I am in the process of a master bathroom remodel. The contractor gutted the room but left most plumbing where it was. He has leveled the floor a few times with mud and has just laid the floor tile, no grout yet. He laid the tiles without any spacers saying the tiles were not exactly the same in shape and spacers would cause the layout to turn slightly off center. So instead he drew larger squares on the floor and laid the tiles out by sight. This means the grout lines are not consistent since he's eyeballing it. Some tiles are lower than others, some higher. I can see they are off just by looking at it and I'm concerned about the quality I'm getting for my money. The contractor says our floors are uneven and that is why the tiles are not laying flat. But then what was the point of leveling the floor with mud? Will the grout even out the look of the obvious uneven tiles?

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1 Answer


I realize this is late - I regret not answering you as soon as you posted it.

Baloney - if he levelled the floor (and should not have taken multiple coats) then he can't argue your floor is uneven - that is why you level or use a mudcoat.

The grout lines should be visibly straight, within the limits of tile size differences - if you have tiles that are rough sized like some quarry or mexican tiles then you split the difference on both sides to avoid radical differences in groutline straightness - and typically, unless the client likes the uneven look, hold oversize or undersize ones aside untill you have enough to make a row of that size soyou have even groutlines, even though their spacing will then be uneven.

Tiles higher/lower than others - 1/8" variance (maximum) is the industry standard - either between the center height of adjacent tiles, or of edge-of-tile stickup above grout.

He should have been using a level both to tap the tiles into vertical alignment, and also as a straightedge to align the tiles so they are squared up with the room and so the grout lines are straight, within the limits allowed by the tile sizes.

Assuming this job is done by now - short of telling him the quality of the job is unacceptable and refusing to pay at all and probably hving to go after his bonding company to get it redone, your other realistic alternative is to negotiate with him (yourself or if a Premium member, using AL dispute resolution process) for a price reduction and live with the poor quality job.

Answered 5 years ago by LCD

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