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Question DetailsAsked on 3/21/2012

Isn't it reasonable for a furniture retailer to disclose the fact that he does not warrant his merchandise.

I purchased a mattress from a local dealer,"Klopfensteins home rooms". He did not tell me that he does not warrant his merchandise himself. He alludes that he has a 90 day satisfaction warranty. In fact he has none, He refers all warranty claims back to the manufacturer of the merchandise. He has no inventory, when you buy you are buying merchandise that has not yet be made. Therefore when it is delivered, it may or may not be exactly what you ordered. The retailer refuses to even discuss the complaint with you.

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Seems shifty to me - but then buying everything only when ordered seems shifty too - like this is a fly-by-night operation ?


If he "alludes" to a 90 day satisfaction warranty (say in brochures or ads) then HE is offering that, in addition to the manufacturer warranty, and HE has to make good on claims. He might be able to do that through a manufacturer warranty, say for factory defects, but if HE offears the warranty without specifically saying "90 day manufacturer warranty" then he is on the hook as the offerror of the warranty.


If you think this is shifty, I would talk to AL member services about it so they can take action as applicable - or give him a D or F rating for his refusal to talk about it and they will be contacting you for more details, in all likelihood.


For an issue like this, the local or state district attorney/attorney general consumer protection division would probably be happy to investigate too.


Actually, if this outfit is in Fort Wayne, here is the EXPRESS warranty on their website (link way at bottom of home page) - so you have a 90 day in-home service warranty if delivered by them, and 1 year at their shop as I read it - plus optional 5 year warranty at extra cost.

"Regardless of manufacturer warranties, Klopfenstein Home Rooms warrants furniture you purchase for one year on parts and labor (excluding clearance and “as-is” merchandise) in our Service Shop, located inside our Distribution Center.

If your furniture was delivered by us, we will provide a 90 day in-home service free of charge, within our service coverage area, if required. If you chose to pick up your furniture, you can bring it in to our Service Shop to be repaired under warranty free of charge.

Klopfenstein Home Rooms also offers a comprehensive 5 year protection plan which protects against accidental damage, including stains, chips, gouges, burns, water or heat marks, punctures and more. See Furniture Protection for details.

We will also ensure you receive the full benefit of all manufacturers’ warranties, as Klopfenstein Home Rooms is the "Factory Authorized" service provider in this area for most of our manufacturers."

Answered 4 years ago by LCD




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