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Question DetailsAsked on 11/24/2019

Jetletso.com. Company rating please

Ordered products two weeks ago website said shipped in 48 hours, cleared my credit card but have received no notification as of yet. Should I be concerned?

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7 Answers

0
Votes

I am in the same boat. I have sent them an email asking when will it be shipped



Answered 10 months ago by Wilfredd

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Any luck? Wondering if I should steer clear?

Answered 10 months ago by EllN

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Well it looks like I’m another victim. I purchased THEN read the reviews! Silly me! I went and read the T @ C’s about the cancellation policy and it said if the order is cancelled prior to dispatch that’s fine. So within 1 hour of purchasing I sent an email requesting cancellation and of course the auto response was “we will reply within 2-3 days” so by now of course my item has been posted. I also paid $10US for 3-5 day postage as I wanted it for a Xmas present the standard response from the seller is that I will get my item in 15-20 days. Again I asked for a refund and was told this was not possible as it had already been shipped so instead their kind gesture was to offer $5 postage discount. I do not want this item and can not get a refund. DO NOT BUY FROM THIS SITE IT SHOULD BE SHUT DOWN. You do not confirmation all you get is that shipping is 3-15 days (which means2 months plus if ever) your item has been shipped, it is on the way or most of your order has been shipped? Then given a shipping number that means nothing, it is not a transport company it’s a tracking company and gives no valid info (google that company as well just as many unhappy customers)I asked them 3 times for an update,from them not the tracking site!!!?I get a reply that it is missing and wait a few more days for it to show up.

My Dear friends, most of your order is on the way, and it won't take long for you to get it. Since we don't have enough customer service staff to answer tens of thousands of people every day, I apologize on behalf of the company. (Most of those no doubt are complaints post in the timeframe promised and you won’t get 10s of thousands enquiries)

A favorite response I’ve seen to enquiries is “It must appear in front of the children before Christmas.😊😊” well it won’t fit my grand children!

Another response is - Ninety percent of the goods have been shipped, and the remaining goods will be dispatched today. please wait patiently. I sincerely apologize on behalf of the company for the delayed delivery of the goods🙏🙏🙏

What about the other 10%?

Answered 10 months ago by Kimma63

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Votes

The same thing here. Place the order on 11/26 was provided with tracking# which tracks the package to China and than nothing. I email them twice and only got a reply"we are processing your request" and never heard back. I called Paypal today and they are investigating this transaction. Looks like it is a scam.

Answered 10 months ago by renadak79

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Votes

Same situation. Placed an order 11/25/2019. Was provided an order number and told the tracking number would follow. Have received nothing. Have sent emails with the same responce - will reply in 2-3 days, still nothing. Money was taken from my PayPal account immediately along with extra for express shipping. This was to be a Christmas gift for my grandson and now can't find it in a store anywhere.

Answered 10 months ago by MeeseN411

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Likewise. I ordered a remote control car on 12/8. Cleared my bank on 12/10. No package has come, yet.

Answered 10 months ago by Entelechy

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I have tried everyway possible to contact this company with no success! I made this order on 12/04/19 and yes they charged my Credit Card on 12/05/19. No confirmation that it was sent and as of 12/20/19 have not received the toys.

Answered 10 months ago by JoanBH




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