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Question DetailsAsked on 1/12/2017

Mechanic make house calls to diagnose and repair to get van started Rossville GA 30741

Install positive battery cable and diagnose any other problems that may be causing can not to crank has new terminals, silinoid already

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2 Answers


Auto Service would be the Search the List category for this - though Angies List does not have mobile mechanics separated out from shop-based ones - considering the recent demand for that on this site perhaps they should break Auto Service out into two separate shop and mobile-based categories.

You will probably have to google for Auto mechanics - Mobile in your area, then cross-check that list on Angies List to find well-rated and reviewed ones to start calling.

Since you have replaced the solenoid, and presumably have checked that the battery is good (reading typically 12.5-12.7 volts or more for 12V battery, 6.3-6.5 for 6 volt battery, about 25.0-25.8 volts for 24V system. 6, 12,or 24V respectively is actually undercharged.

Looking for open circuits with a volt-ohm meter, then checking all battery to starter and key switch to starter (which is the circuit that actually kicks the solenoid in to engage the high-amperage starter motor) connections connections would be the next thing. This physical connection check (loosen, clean interface, retighten) is necessary because circuits/connections which may look OK using a volt-ohm meter may not be able to actually carry enough amperage to crank the starter motor because they are loose or oil-coated or such.

If the starter is older or cable connections are not real good may not start a car - though you would normally still hear the solenoid click in, the starter motor would just not turn or would turn real slow.). Or that the car does not crank even if jumped from a running vehicle, and you are apparently looking at a new positive cable - the first thing I would be looking at (and SO many mechanics forget about this) is whether the battery terminals and cable connections are clean, and if the ground cable connection at the block or frame is good. Many vehicles actually have two ground connections, one to the engine block (large black cable from battery), and one to the frame commonly near the radiator - commonly a smaller diameter black pigtail off the black cable. A poor connection for the large cable can result in an inability of the starter motor/solenoid to pass enough juice through the system to start (has to be able to "see" the battery through the ground connection to make a complete circuit). If the main cable having a bad connection is the problem you will commonly get solenoid click but not starter motor turning. The small jumper wire (which on some cars is not at the battery, but from engine block to frame or sometimes to the fuse panel near the firewall) is needed to provide the electronic/electrical system with a ground path back to the battery, because many times the motor mounts do not provide a good enough ground path (especially after they get oily) back to the battery through the black ground cable.

Good Luck

Answered 3 years ago by LCD



This is Erick in Member Care. Thanks for your interest in Angie's List!

We'll be happy to help find top rated Mechanics to come to your house and fix your van, but it doesn't look like you have a subscription to the List yet. You can join by visiting or by giving us a call. Our call center is available 8:00 am-9:00 pm weekdays and 8:00-5:00 pm ET on Saturdays.

Thanks for your question and we look forward to assisting you!

Answered 3 years ago by Member Services

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