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Question DetailsAsked on 7/11/2017

My old YORK Ac's coil needs to be replaced. The Appliance warranty company is asking $11100 for structural changes

My house has an OLD YORK AC and the coil is leaking. the Home warranty company is responsible for complete repair or replacement of the faulty system. They say that they need $1100 from us for making some structural changes in the old AC installation. My feeling is that they are trying to pas on the cost of Coil and labor to us. We have no idea why structural changes in the AC would installation would cost so much.. Would someone please throw some light on this.

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1 Answer


You may get a hint, in the following discussion, that I think home warranties are basically scams, because they do not charge anywhere enough to actually cover the probable averagae per-customer cost that they promise. Plus, their contractors basically accept the low reimbursement rates from the warranty companies to bring in business, and typically try to add on costs to boost their bottom line.

Depends of course on the warranty terms (and that does NOT mean some sheet they provide after-the-fact sayhing what they do and do not cover) - but if the warranty says they will repair or replace equipment which has gone bad, that means everything needed to accomplish getting you a working, comparable capacity unit.

This sort of "oh we replace the coil but don't do any modifications needed to install it" is a very common home warranty company scam. First, if they are replacing it with a same-size coil there should be no modifiications needed other than maybe a bit of connecting tubing ot adapt to possble different connection locations on the replacement unit (if not OEM) - which should be included in the warranty.

IF they have to modify the ducting to fit a different configuration after-market coil that should also be included in their work - but even then, $1100 is ridiculous for that work - normally a whole new plenum section to install a new coil (rarely needed) would only be a couple of hundred $ installed.

You need to get back to them (after reading the warranty so you can shortstop any attempts by them to say "oh that is not included in the repair) for a detailed explanation first of what structural modifications are needed, why they are not installing a direct replacement OEM coil, and then that if original coil is not available (and you might check first on that with ther manufacturer) then the argument that it still should not cost anything additional to you - if they can't fix it then they should replace the entire unit with a comparable quality and rated unit under the warranty.

Here is one other similar question with answer too FYI -

Answered 3 years ago by LCD

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