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Question DetailsAsked on 11/6/2012

My water softener overflowed and brine soaked wall-wall carpet. . Replace?

Insurance had service clean mess and placed blowers on soaked area.
Adjuster said rug cleaning will removed sodium chloride embedded in carpet and underlay.
I cannot agree that cleaning carpet will remove the sodium chloride soaked in carpet and underlay.
I think removal and replace carpet are only just solutions.
I request other opinions, please.
Thank you,
Jim Wilson
Peoria AZ

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2 Answers


That's a great question for our experts.

You can also search Angie's List for top-rated Peoria carpet cleaning companies to ask.

Answered 7 years ago by HughV


Just curious, but why is this so bad? Seems like a good truck mounted water extraction would do it. Maybe ask your insurance company to guarantee truck mounted water extraction (to get enough power), maybe ask for it to be done twice? Still cheaper than replacement, and better for you. Choose your own cleaner.

My concern would be I would want the extraction and cleaning to be guaranteed so in two weeks if salt crystals start showing up, I could get the cleaner to return and do it over for free.

Or, ask your carpet manufacturer- they'll know!

Answered 7 years ago by Guest_983437512

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