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Question DetailsAsked on 5/23/2011

Need 1 Honest Plumber & No Expensive "Service Fee"

I am in Peoria, AZ (a suburb of Phoenix), and have a toilet whose closet flange was apparently bent, if not broken, by some flooring installers about 5 months ago. I had a professional handyman look at it, and he tried to hammer the flange back; after which he replaced the wax gasket, the closet bolts, T-bolts, stop valve and supply tube, etc. Since then, the toilet is not flushing as it did before, taking a long time to flush, sounding tinny or metally for lack of a better word. I then hired a professional, licensed, bonded plumber to come out and take a look. He replaced a broken mounting nut behind the stop valve, at which point the length of time of the flush and the high-pitched noise that accompanies it increased! I told him that I thought he should look at the flange and the wax ring and he said that he was sure they weren't a problem and that the sudden reason for the extraordinarily long flushing time is because of the high temperature of the water in the bowl. After paying a service charge to two plumbing companies that told me it was normal to have hot water in one toilet bowl and not in the other, I finally broke through the drywall myself to confirm that I was correct and paid a third plumbing company to correct the problem. He said that the pressure is now taking a longer time to build but only in this toilet and not the other, and that that is the cause of the high pitched sound and the long flushing time. He said I could adjust the valve, but when I do it is either on or off, nothing in between like the older plastic valves. I replaced the flapper in the toilet about four months ago and it is working correctly. I called one of the companies that got rave reviews but the service charge was too high. The plumbing company I had out here was good; in the past; but apparently not anymore. There is another company I have had good luck with in the past, but they now charge a service fee that they never charged before. My question: Is there any honest plumber in my state who won't B.S. me, doesn't charge a service fee and is willing to do what it takes to fix my toilet and get my continued business?

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1 Answer


Hi SckOfLrs,

I'm sorry you're having difficulty finding someone to help with your toilet issue. I'm sure we can help. Here are a couple of options: log in to your Angie's List account and search plumbers in your area. If you scroll over the plumber's company name, you can view enhanced information, often including whether the plumber charges a service charge and how much. If a company does charge a service fee, it typically comes off the final bill if they do the work, but always ask before you hire. You can also call us at 888-944-5478 and one of our neighborhood specialists can help you find a plumber in your area that fits the criteria you have set.

Also, many highly rated plumbers offer discounts exclusively to Angie's List members that can help offset service fees. Please ask about discounts when you call us or search for companies offering discounts when you sign in.

I hope that helps.

Paul from Angie's List

Answered 9 years ago by Paul from Angie's List

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