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Question DetailsAsked on 2/16/2012

Our Barcalounger drags the underlip portion of the footrest whenever my husband gets out of the chair...

It's the portion that fits under the footrest and folds away when the chair is in the reclined position, then doesn't fold back under the footrest when the chair is in an upright position making it difficult to get out of the chair. Any suggestions as to how to correct this?

Alice Sandridge
Glen Allen, VA

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1 Answer

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Many furniture manufacturers have gone out of business in recent years, including Barcalounger, and are unable to honor warranties on their products.

Some of the Barcalounger mechs were manufactured by Ultra-Mek, Inc. in Denton, NC. If you are still having issues with your recliner and have been unable to find a solution so far, please email pictures of your mechanism and pictures of any attached labels (such as a CAUTION label or MADE IN USA, for example) to repairs@ultramek.com and include a description of your problem.

If it turns out that this is a mechanism that Ultra-Mek manufactured, we would be in contact with you to make arrangements for repair. Once the broken mechanism has been removed from the furniture, you would need to ship it to us and include a prepaid return label so that we can ship it back, but we will repair the mechanism free of charge. Please note that we are only able to handle the steel mechanism itself and cannot remove or install components from recliners or other furniture items. This will need to be done before the mechanism is shipped to us or we will not be able to complete the repair.

Alternately, if there are specific parts that you need to purchase to restore functionality to your furniture mechanism, we have a wide variety of replacement parts that we can offer for sale. Please contact us at repairs@ultramek.com so that we can discuss whether or not we can be of assistance.

Thank you,
Ultra-Mek, Inc.
Denton, NC

Answered 7 years ago by Ultra-Mek




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