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Question DetailsAsked on 9/23/2017

Repair or replace 12 y old side by side Whirpool refrigerator? Ice maker and water dispenser stopped working 1y ago

Water dispenser stopped working about 1.5 years ago. A few months later the ice dispenser stopped working, as well. I have not been using the refrigerator a lot, but want to have this resolved. Water quality is a concern to me, so I would want to replace hoses, reservoir + external dispenser parts which have build up in addition to the broken parts. Should I be hiring someone to repair this or should I replace the entire refrigerator? No handy people in my household.

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1 Answer


Considering how maintanance-heavy ice makers are, I would say you now have a realistic reefer - buy a couple of ice trays and call it good.

For what you are looking for - replacing the supply tubing (a Plumber job for probably $100-200 UNLESS it is not accessible behind the cabinets and cannot be pulled through, then can easily be up to around double that) plus the ice dispenser and water dispenser (probably $500 range or even more with some models), I would say you are talking at least $500 and maybe even closer to $1000 than $500 for the scope you describe, with replacing the water and ice dispensing parts. As opposed to maybe - unknown till diagnosed - but possibly about $150-250 repair bill if it is just the water valve in the reefer going bad or the filter (surprise, it almost certainly has a replaceable filter on it - see owner's manual on how to change) or a frozen up filter, all of which are a pretty easy fix in most, then flushing out and cleaning the components.

Considering reefers usually last 20-30 years in most cases. and unless a really bottom-line reefer probably $2000-4000 replacement cost, I would spend the $50-150 to get it diagnosed - then decide whether to fix or not. I think replacing the water and ice-related parts - just having the technician remove and clean them and flush out the water line and then replace the filter should be fine.

Here is a previous similar question with answer on the unused water system question FYI:

Appliance Repair - Large is the Search the List category for this type of repair if not up to DIY'ing it.

Answered 3 years ago by LCD

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