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Question DetailsAsked on 5/14/2011

Replacing my central air conditioning

I posted a question on your website and have had no responses. Maybe you can help me. I'm thinking of replacing my old central air. I went to google to check reviews on Rheem, Rudd, Trane and majority of them on each brand were negative, even though Consumer Report rated Rheem/Rudd then Trane as the ones with the least repair incidents. I am wanting to know from your experience with your website which manufacturer has had the least negative and most positive reviews.

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3 Answers


To answer your question, most customers’ reviews are a result of poor contractor installation in our industry. The manufacturer will usually end up taking the fall because the contractor or installer did not know what he was truly doing or because he was too lazy doing his job. The average home owner thinks heating and air-conditioning equipment just needs to have a few pipes put together and some wires connected and you're done! On the contrary, there are a number of test and calibrations that must be performed to make the unit operate at its intended efficiency and capacity (btu output). They don't come from the manufacturer as a ready to install unit! When customers are unhappy with the initial installation they assume it’s usually the equipment but it's not! With that said, Rheem/Ruud, Trane, Carrier, Bryant, York, LuxAire and American Standard are all excellent products.


Answered 8 years ago by Stans HVAC


The reliability of all air conditioning equipment has more to do with the installation practices/methods used by the installing contractor. Finding a well trained, experienced contractor will increase your odds of being a satisffied customer no matter who makes the equipment.We are a Trane dealer and we recommend their equipment, but if you get a contractor who cuts corners during the installation process you are in for trouble. Ask around, get recomendations from people you trust. You will be very happy you did.

Answered 8 years ago by hvacjo


Find a contractor who is energy trained and takes the whole house as a sytem approach. Yes your comfort and air quality are in a partnership with your HVAC sytem and your building shell.

That being said the ducts are a very big part of both. And this is leading me up to equipment durability. If the ducts are done propertly the pressures in the ducts will be low. This will allow proper air flow. Air flow is where most of the equipment issues happen, when there is not enough of it. Also you can be pulling dust into the house becaus of duct leaks causing pressure imbalances in the house.

Find a contractor who uses the "Energy Star Quality Installation Guidelines." Most contractors dont want to do this, because quality takes time, and time is money. But what you dont know and should is that the time that is compromised by the contractor is on your system quality of installation. This can cost you in energy and comfort for the next 15-20 years or more.

We do this method of install on every system, and have competative prices - even though I know we spend sometimes 2x as long installing the system. We do this because our goal is a system that is as perfect as it can be, maximized comfort and maximized energy savings.

Chris Cadwell
Efficient Air Conditioning
Las Vegas, Nevada

See the link below for a helpful bid comparison checklist.

Source: See:

Answered 8 years ago by chris

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