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Question DetailsAsked on 2/4/2016

Rubber hose in furnace torn causing leaking

Rubber hose in furnace leading condensation to PVC is torn and allegedly causing the leaking from the furnace. Our home warranty covers leaking in the furnace but excludes "flues, venting, chimneys, and exhaust lines". They claim the rubber hose falls into this exclusion and will not pay. Can anyone tell me if they are right?

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This presumably is a minimal charge item - minimum trip charge plus about $10 maybe for the hose, so not a big $ item.


Since they called out "flues, venting, chimneys, and exhaust lines" which all relate to the combustion gas discharge system, but presumably said nothing about drain lines or ducts then I would say they are all wet - so to speak. That assumes your A/C system is covered - because that drain line, assuming you mean from the evaporator coil drip pan to sewer line, is actually part of the A/C system like the coil, not the furnace.


If you mean the drain line from an in-duct humidifier/dehumidifier, then unless that unit is specifically excluded then I would still say it should be included in the coverage.


Though of course getting them to cover it is another thing - from all I have seen and heard (both home and aftermarket non-OEM csr warrenties), they are in the business of selling policies with no intention of covering what a reasonable person would expect to be covered. Their modus operandi seems to be to first deny coverage for the item, then say that is a deductible item - and pay only as a last resort. They seem to only respond to very squeeky wheels - commonly takes contact by an attorney (not worth it in this case) or a consumer fraud agency to get them to fork over what they should cover.

Answered 3 years ago by LCD




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