Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 6/27/2017

Sears charging me $160 for just diagnostic. They claim that the estimate ($59) didn't include trip charges. Fair?

Called Sears home repair technician to diagnose 2 appliances. I was given estimate of $89 and $59 diagnosis fee each. I was told that multiple appliances discount was applied as there are 2 items to take care of in a visit. Upon arrival, he diagnosed the stove, couldn't repair it. Quoted $195 for parts and labor and set up a future appointment. I agreed hesitantly. Then he moved on to the dishwasher and quoted $400 for parts & repair. I didn't want to spend that much on a old appliance. So I refused. He gives me bill of $160 :( I said no the estimate I was given was $59 and youv haven't repaired it so it shouldn't become $160. He says oh that estimate doesn't include trip charges.

I feeel like I am being robbed as this was a surprise charge. Now I'm liable for spending $160 on a non working dishwasher and I still need to buy a new one. I'd been in the call daily and but no one seems to see my point. Several cases were opened 5051954, 5051957 without any resolution.

Do you have the same question? Follow this Question

1 Answer


Could be if he is a contract repair vendor (not a Sears employee) that he is trying to tack on an additional charge to what he gets paid by Sears, without their knowledge.

Anyway, if you were quoted $148 I would tell him that was the quote from Sears, and pay no more than that (and if you already paid I would cancel the check or void the credit card charge and reissue a payment in the correct amount).

I am not clear on the $160 bill - was that total (so the $148 you were quoted forthe two diagnoses plus $12 ?) - which certainly would not cover a trip charge, which is typically $50-75 range (but normally covers 1/2-1 hour work too). Or do you mean you paid the $89 for the stove (and I would get clarification on the $195 future repair, whether that includes trip charge too ?) and then $160 additional bill onthe dishwasher. If you mean the $160 was for the dishwasher diagnosis only, with Sears $59 quoted fee, then he is way out of whack.

And yeah - $400 repair, if a normal economy Whirlpool or Roper or such - this is getting right into the cost for a totally new one including free delivery and setup by a local store.

If you are not getting resolution, you can call the tech's boss who should refund the overpayment (and take it up with Sears if he wants to), you can cancel payment (if check has not cleared or if within 20-30 days depending on card company on a credit card charge), file a fraud complaint with the applicable Consumer Protection agency (local, state or federal), file a criminal fraud complaint with the local DA or police (don't expect much action for the $ involved) - all depending on how TO'd you are and how much you want to pursue this, but is at best a misunderstanding (maybe he tried to charge his firm's rates rather than the contractual Sears rates) and at worst a scam.

Bear in mind you are dealing with a company which is a ship fast running up on the rocks - unlikely to be around another 6 months without going into bankruptcy, so any repair you have done is unlikely to have any warranty attached to it be honored - Sears is already refusing to honors its Craftsman lifetime warranties (for a few years now).

And of course you could add your negative review on Angies List to the ones already there about Sears repair service.

Answered 3 years ago by LCD

Related Questions

Terms Of Use
Privacy Policy