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Question DetailsAsked on 8/16/2012

TermitesWhat to ask a pest control company when trying to get termites controlled


We are trying to hire a termite control company. What questions do we need to ask them to get the right company? We are a condo complex on a tight budget and can't make mistakes.

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2 Answers


1. Get estimates from reputable companies. If yourcommunity is a member of a condo management trade organization such as the CAI(Community associations institute, would ask other members for a referral of 3 good pest control companies toget competitive quotes. If you do notbelong to this sort of organization there is a national pest control organizationcalled QualityPro which is a membership organization that requires members to adhereto the highest standards of quality in all areas of the business. You can find out what local companies are members at

2. Here are the questions I would ask each of my 3prospective companies:

a) What is your warranty? Get a copy of theproposed contract in writing

b) Tell me about the length of experience, trainingand outside certifications the technician that will be performing the workpossesses.

c) How many lawsuitsfor termite work has the company had in the past 5 years

d) What type of termite issues are notcovered by the warranty

e) Describe how long the work will take and treatmentmethods.

f) If your association has a normal pest control program ask if they give adiscount for using them for both termite and pest control

g) What sort of background checks does your companydo on employees? They should do criminal,sex offender background checks, drug and driving screening. The follow-upquestion is how often do they do follow-up checks on employees (I recommend annually)require written proof that these checks have been done and passed. Manycompanies will claim to do the checks just to get your business. A reputablecompany will have no problem showing you the written proof.

3. Do your homework on complaints against thecompanies selected to bid. Do a Google search on all three companies using thekey words “Termite lawsuits XYZ Company”, and check with the state agency thatgoverns the pest control business for complaints. Keep in mind that thecompanies giving you bids are trying to get your business and it is up to youto do your due diligence.

4. Once you have gotten the information from allthree companies determine which company provides the most value for yourcommunity. I emphasis the word value (not price) because the company you selectwill be responsible for the protection of your homes which in most communities have a value in the millionsof dollars. The variance in price from company to company to do termitetreatments when compare with then value of your property is insignificant. Donot fall into the trap of just looking at the bottom line and hiring thecheapest company. As a company that specializes in condos I understand thetemptation when dealing with tight budgets to go with low price. We pick upclients all the time that hired on price alone and are going through theprocess of looking for another company because they are unhappy with servicequality.

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Answered 8 years ago by dlongfellow


dlongfellow gave a great response to your question.

You do not specify the type of termite so I am assuming it is the most common type Subteranian Termites.

Warranty: from my experience there are only two types of warranties. One would only be for re-treatment and the other would include repair of damage property. Lawsuits general occur when consumers’ attempt to make a claim for repairs under the "Warranty for Damage".

Treatment Types: There are only 2 types of treatment for Subterranean Termites. The first type is Liquid treatments which require drilling and our soil Roding around the entire foundation of the building. This type of treatment creates a barrier around the building but does not affect the colony. The other method is bait stations. These are considering green because the product is termite specific and contain within the station which are distributed every 10-20 feet around the home. Baiting directly affects the colony since termites share their food.

The Better Business Bureau is also a good place to check for complaints. Responsible companies respond to complaints and attempt to resolve them.

For more information check my blog

Answered 8 years ago by adeluca

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