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Question DetailsAsked on 9/25/2017

Upright Fridgidaire Freezer quit. Serviceman came out, said it was overheated. Said to unplug and plug it back in.

The above solution did not work. That was a s/c of $65. He is now suggesting that he remove old freon because it overheated and replace with new freon. This will cost approx. $120. I've read reviews and most people are suggesting to trash the Fridgidaire and buy a new freezer. I do not have money to throw away. Is this suggested solution viable?
The freezer has always been kept inside in the laundry room.

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2 Answers


Hello Bjp41,

Thank you for reaching out. We are happy to help! If you have not done so already, please go to to set up a membership. Once completed you will have access to highly rated service providers in your area. By searching the “Appliance Repair - Large” category, you will find top rated providers that can fit your needs. We would encourage reaching out to 3 providers to get a second opinion.


Iann M

Answered 3 years ago by Member Services


I would say you need a new Appliance Repair - Large (your Search the List category) technician - and to get your money back from that one for an incompetent service.

Unplugging it for 5-10 minutes (as much as 30 with some brands) can allow a thermal overload breaker to reset as the comporessor cools down - but does nothing about solving the problem. Ditto with the refrigerant change - if the unit overheat significantly and scorched the lubricant in the refrigerant that might be needed, but that would be a secondary measure to provide good refrigerant AFTER fixing the root problem causing the overheating.

If overheating, there is a reason - most common is failure to regularly clean the coils and compressor, or dust bunnies clogging the evaporator fan (mounted at lower back). Generally evidenced by long run times as it tries to cool with evaporator coil which will not evaporate enough heat. If thermal breaker on compressor motor is tripping out, can also make for frequent but shorter than normal run cycles.

Can also happen because starting capacitor has died or is weak (it provides an energy boost at satartup to overcome initial resistance of compressor motor to starting), making the compressor motor hard-starting so it overheats during startup and kicks off as the self-protection thermal breaker trips - will make for frequent repeated starting attempts but very short or no run time. In extreme cases motor may not turn over at all - just sit and heat up and then trip out the thermal breaker.

If the unit has a refrigerant leak (pretty rare on reefers/freezers), then the low refrigerant level can also make for frequent or very long run cycles as it tries to cool with inadequate refrigerant to convey the heat which needs to be removed from the unit.

Leaking door seals, doro not closing all the way because of something sticking out, or door alignment off so it is not sealing right can also make for more frequent run cycles, and in extreme cases overheating because it is working too hard to make up for the leaking air - especially common with upright as opposed to chest freezers.

Rarely, an evaporator coil fan will fail - meaning the coil is cooling only by convection rather than by forced airflow over it, which greatly reduces the cooling cpaacity fo the unit.

Any of these problems would be things the tech should have been able to diagnose in about a half hour to hour initial visit.

Depending on how old this unit is and how large, you are probably (unless cleaning the dust out solves it) looking at around $200-300 for most causes - but more like $500-700 if compressor damage has been caused by serious overheating. If unit is older (say 15-20 years or more) might be smarter to get a new one - you can get a 14-18cf chest freezer (which are a lot more energy efficient than uprights, though a bit harder to get at the goods) for about $280-600 for all but fanciest. More like $350-1500 for upright.

Answered 3 years ago by LCD

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