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Question DetailsAsked on 4/23/2015

We just moved and JUST paid the renewal fee because we were moving to a new area. Why ANOTHER FEE for moving???

Went from ABQ NM area to Knoxville TN We renewed right before we left thinking we would need it not knowing anyone in Knoxville. Now yo gain access there is another fee required. Why?

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Voted Best Answer

Hi Linda,

This is Sarah B. in Member Care. I'm happy to help!

I've sent you an email with some information regarding your account and some additional details about our other membership plans that may be better suited to your needs.

You currently have the Traditional Plan, which only includes information in your local area. However, our Plus and Premium plans feature nationwide access. The difference between these two plans are outlined below:

Plus - This includes both our home and health lists, online and call center customer care, print magazines, nationwide access, and a $15 rebate on your first deal purchase.

Premium - This includes our home and health lists, online and call center support, print and digital magazines, nationwide access, priority customer care, complaint resolution and a $50 rebate on your first deal purchase.

If you prefer, give us a quick call at 1.888.944.5478, and our Member Care team will be happy to help. We're open weekdays from 8:00 am- 9:00 pm ET and Saturdays from 8:00 am- 5:00 pm ET.

Answered 4 years ago by Member Services

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