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Question DetailsAsked on 11/26/2012

What if a cleaning company charges 62% over writen estimate?Does the customer have any rights in this situation or just stuck with the bill

I had Peerless Cleaners clean 2 bedrooms, 1 1/2 bathroom, kitchen and living room.Most of the furniture was moved before they arrived to do the job. I was given an estimate after they looked at the house of $492.00. I received a bill 5 days later after they completed the job stating the final price was $792.00.I was also told they deducted an additional $232.00 from the final price. During the process of the cleaning they accidently broke a light shade on an old ceiling fan. I was told this would be paid for. I also arrived home a cpl hrs before the finished the job. Not once was I told they had went over the estimated time to complete the job. The person who gave the estimate was the lead of the group cleaning.I would of never of hired this company had I know the ending price would be inflated over 60% of the estimated cost. As the customer do I have any rights in this situation?I have a copy of the estimate and final bill.Interesting the supply charge wasnt raised at all.... Thanks

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2 Answers


I'm sorry to hear about your bad experience, ArmyVet. A lot can depend on whether the estimate was signed and has any contractural obligations attached to it.

If you're a member, you can follow our Complaint Resolution Process. It's a third-party complaint process designed exclusively for Angie's List members. If your complaint qualifies, Angie's List leverages the strength in numbers to attempt to resolve consumer complaints for our members. There is no charge to initiate the Complaint Resolution Process.

Oh, and if you are a member, don't forget to write this up as a review.

Answered 7 years ago by HughV


I have been a housecleaner for 13 years, if i do give a writen estiment and even a verble estiments if it is low i will tell my cleint we could see what else needs to be done when i get to that price and if it like spring clean, or deep clean price it stands as writen, legal bond. broken items are alway a hard thing to deal with but one client told me once as long as you say something we can work thing out. i have broken a 600.00 toilet and because it was 1/2 my falt the cleint asked me to pay 1/2 the cost of the toilet i agree. but if it was saqueard or told to becareful around that area it you choice what you want to charge them. i have done meny jobs and have had meny cleints and works good and bad right now im dealing with a ex worker

Answered 7 years ago by Guest_9007637

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