Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 11/28/2013

What is the normal cancellation policy for a service

Do you have the same question? Follow this Question

3 Answers


Hello, this is Kiel from Angie's list. For information regarding cancellation, you will want to contact our call center at 1-888-944-5478.

Call center hours:

Mon-Fri: 8:30am – 8:15pm ET
Sat: 8:30am – 3:00pm ET

Thanks so much!

Answered 6 years ago by KielH


What type of service? Did you deposit? Was your contract specific for cancelation and fees that may be involved?

In most instances a contractor will require a written notice to be sent certified this way if you verbally or fax or email a cancelation letter it's not valid and you could be held liable for the job even if the work isn't preformed. I will tell you an honest contractor will release you of your contract provided no special materials were order or delivered. Once materials are ordered or delivered you could be responsible for a cancelation fee and materials. All this should be in your contract. If you haven't givin a deposit then you most deffently can refuse service. Some states have laws protecting consumers so you can check there as well. I would also wonder why you would want to cancel service. If you have been working with a contractor and you signed a contract and given a deposit why would you cancel. I have never had anyone cancel after deposit in ten years. I have lost potential customers daily because someone else can do the job cheaper but never after a deposit. Choose your contractor wisely and never give a deposit unless you are 100% positive you are working with the contractor you deposited with.

Best of luck with your project

Richard Jeziorski

Liberty Roofing& Siding Inc

Answered 6 years ago by LibertyRoofing


The response by Liberty Roofing is good but has one serious flaw in it. He states that "If you haven't givin a deposit then you most deffently can refuse service". This is true as far as it goes - you CAN refuse service, but once a contract is in effect the contractor is entitled to compensation under on the terms of the contract, or if the contract is silent on early termination, under the principles of equitable adjustment and of preventing unjust enrichment by either party. This basically means he is owed fair compensation for his time and trouble and lost opportunity in other jobs he could have taken on but did not because he had yours scheduled.

If the contract has a cancellation fee, he is entitled to that PLUS payment for all expenses and markup and overhead incurred to that point, minus any credits for returnable materials but also plus his cost of physically returning them. If there is no pre-agreed cancellation fee, he is entitled to reasonable costs as above, PLUS generally his estimated profit on the entire job unless the court (or arbitrator) decides that profit amount is excessive considering the circumstances. If he is unable to put his workers and equipment onto another job immediately, their carrying cost can also be considered a reasonable expense that he is due compensation for, until the sooner of the scheduled end of your job or a reasonable time to put them on another job. So, you can potentially be held responsible for a very large chunk of the original contract amount if you cancel without just cause after signing the contract. (And just cause generally means eidther due to his breach of the contract or acts of god beyond either's control). Of course, the larger and loner duration the job, the more potential liability - certainly a major construction contractor who commits to say build a highrise that is cancelled right after starting is due a lot more for lost opportunity till he can replace your job with another for his resources to be put to work on, compared to say a plumber or electrician who was scheduled to do one day's work for you, though percentage wise they might actually get more.

That is why there are contracts - to legally COMMIT people to their legal and commerical obligations when they will not abide by their agreement as a matter of principle. All too many people these days think the consumer can cancel contracts or return products at will for any reason they want, but boy do they scream if the vendor or contractor wants out for any reason, valid or otherwise. I was involved in one project where the owner signed contracts for over $2 billion in equipment, contractor design, and construction cost, then cancelled it during contractor mobilization because they decided the project was too risky considering regional and economic conditions - the start of a recession. The prime contractor received full reimbursement for all overhead and administrative costs in bid preparation and getting the job cranked up, all mobilization (and demobilization of the equipment in transit) costs, plus several hundred million dollars in estimated lost revenue because other projects and bid opportunities had been passed up because they had this major project, PLUS about 1/4 billion in lost profit. Of course, it took about 10 years for it to filter its way through courts in several countries, but still - not a bad payday for a job not done, and quite a hit (fatal as it turned out) to the company who owned the project.

Answered 6 years ago by LCD

Related Questions

Terms Of Use
Privacy Policy