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Question DetailsAsked on 8/7/2017

What options do I have if an Angie's List approved contractor fails to do the job?

Paid 1/2 of agreed amount to install fence. After a week it's still not completed and they keep adding charges

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1 Answer


Here are some previous similar questions with answers which might also help, FYI:

Note the Angies List dispute resolution process, and their contractor performance guarantee programs are only included with the high-end paid memberships.

The fact this is an Angies Listed contractor, if not being done under a Deal or Coupon, means AL is probably not going to be much help.

You do not say if there was a firm completion date - that makes a difference on whether you have basis for action based on the completion time.

However, he cannot unilaterally change pricing unless you agree to a change order or contract amendment. You should balk at these price changes right off the bat and if they cannot justify them to you so you agree to them, then tell them you are stopping work because they are not abiding by their contract if they do not complete at the agreed upon original price.

Change orders should only be agreed to if due to a legit situation they could not have resonably anticipated - going slower than they thought or they forgot some items in the bid is not a good excuse. Hitting massive boulders in an area where that is not normal, hitting construction debris buried in the ground, hitting underground utilities which the utility locate they requested failed to detect, incorrect property line survey/marking IF arranged by uyou rather than them, changes requested by you - those would be normal type change orders for a fence job. And I would refuse to pay any more till fully completed correctly.

If they fail to do so or refuse, then time to call their Bond (they are bonded, right ?).

If you think they are scamming you and pulling a bait and switch or conning you, you can also contact the state or local (varies by state, plus many large cities and highly populated counties have their own offices) consumer protection office. Sometimes a separate agency, sometimes under district attorney's office. Many times shady contractors will back off and refund your money or finish per contract if you start a criminal fraud investigation against them - they depend on a low profile and do not want a full-blown investigation, and a full refund in exchange for walking off the job is a common solution for them because with a full refund you have little or no proveable loss so no criminal case. Not fair but that is how a lot of shady contractors stay in business - basicallyo "paying to stay in play" by refunding an occasional down payment to make complaints go away.

And of course, after all is said and done, submitting an honest review on Angies List and maybe other sites like Yelp would help other people in avoiding this guy if the charges are not legit.

Answered 3 years ago by LCD

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