Ask Your Question

Angie's List Answers is the trusted spot to ask home improvement and health questions and get answers from service companies, health providers and consumers. For ratings and reviews on companies in your area, search Angie's List.

Top 30 Days Experts
Rank Leader Points*
1 kstreett 240
2 Guest_9020487 110
3 Guest_9190926 105
4 GoldenKid 100
5 ahowell 95
6 KnowledgeBase 95
7 skbloom 80
8 Guest_98024861 70
9 Guest_9311297 70
10 Guest_9400529 70

*Updates every 4 hours

Browse Projects By Category

Question DetailsAsked on 10/6/2016

When getting a new Ac unit, does the Evaporator coil half to be replaced? and are the other charges extreme?

I live in OK I have a home warranty. my Ac has to be replaced. but i get a call that in order for them to do this. i must come out of pocket $2905 ($80 pump-ups, $300 copper modifications,$80 armor flex, $80 locking caps, $150 recovery charge,$60 maintenance disposal,$160 line set flush& $1,995 evaporator coil installation). they say there's nothing wrong with my current evaporator coil but they half to make sure they're compatible.

Do you have the same question? Follow this Question

1 Answer


You don't say what part has gone bad - could be one component failed, could be the unit developed a leak and lost its gas and fried the compressor (which is cooled and lubricated by the gas and the oil it contains), could be there was only a minor problem and they are trying to sell you a bill of goods.

If the unit is new enough that there are replacement parts available in the manufacturer's distribution system, then they should replace the bad component only, and refill the system with gas - either new if it leaked out because of the failure, or remove and then replace after the repair if it is still holding pressure.

If repair components are not available such that the entire outdoor A/C unit has to be replaced, then except in rare circumstances the indoor evaporator coil has to be replaced too, because on a new unit (by EPA regulation) the entire unit has to be energy rated as a unit - meaning unless your current coil just happens to be one matched and tested with the new unit it would be considered "unrated" and illegal even if it happened to be of generally rated at compatible size and pressure and type of gas (unlikely). If the "unit" needs replacement, that should include EVERYTHING required to replace the unit and give you a functioning unit of comparable capacity (tons rating in your case) - including removal and either recycling or reinjection of the existing gas (depending on how smoked it might be and whether new unit uses same type of gas or not - if yours is R-22 [Freon] then new unit will not use same gas, will likely use R-410a). Lines (assuming old ones are corroded or not rated for R-410a operating pressure), testing (pump-ups), caps, recovery, disposal, flush, coil, etc are all necessary to installing the new unit and should therefore be included in the warranty coverage.

Course, getting them to cover it can require a lot of arguing with the warranty company. And bear in mind the contractor is underpaid in general for warranty contract work - his profit comes from upselling and add-ons and billing for things that should have been included in the coverage, and he sees you as a captive customer - on the hook because he is there and working. But remember - he is NOT working for you - he is working for the warranty company and he does not have the authority to modify what they cover - and your contract is with the warranty company, so deal with THEM on what should and should not be covered. Then if you agree certain things should be paid by you (other than maybe a stated deductible amount) you still do not necessarily have to have them done by the contractor that is there - you can get a second bid - though if it is part of one installed item that is not really going to work. Like the coil can't reasonably be done by one person and the rest by another - they are going to argue over who does testing and gas replacement for instance, and neither will guarantee their work, so you can get into a catch-22. Just another reason home warranties are pretty useless and generally a scam, in my opinion.

This is a common scam - claiming the warranty covers the defective item itself but not the necessary ancillary components, removal and replacement, repair of secondary water damage or such, etc which are necessary to give you back a functioning unit and home. Unless the warranty SPECIFICALLY excludes certain items in detail (and I mean the original warranty, NOT some "procedure' or "allowable charges" sheet they come up with after the fact that was not part of the original warranty YOU signed), EVERYTHING needed to give you back a comparable capacity functioning A/C should be included in the warranty repair. This issue is a big cause for consumer fraud complaints against home warranty companies, because they keep warranty purchase costs in the few hundred $ range to be competitive - but that is not enough to cover the normal claims that normal households would generate during the warranty period, so they make their money by refusing to cover things that should be covered under the warranty. And of course, the more legitimate claims they can deny or get the customer to pay for directly, the more profit they make.

Below are links to a couple of other recent similar questions about home warranty company repairs which might be of interrest to you too -

Answered 3 years ago by LCD

Related Questions

Terms Of Use
Privacy Policy