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Question DetailsAsked on 2/24/2012

Where can I contact Rena Rowan? After following washing instructions my sweater coat shrunk and cannot be worn. The original price was $40

A crisp, clean upscale professional appearance is vital to success in my career. Four years ago, I purchased a Rena Rowan sweater-coat on sale at $250 from Carson Pirie Scott Department Store. After wearing the coat last spring, I decided to wash it and have it professionally cleaned. I followed the washing instructions and washed it by hand. It literally shrunk in my hands. The coat is a total loss. The utmost care was given to this coat. Previously, it was professionally cleaned. Its original price was $400. I want a replacement or at least 50 percent of the coat's cost refunded to me. I continue to hold onto the shrunken coat. I have taken it to a professional cleaners, but I was told that there is nothing they can do to restore it to it previous condtion.

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http://www.fundinguniverse.com/compan...

This company, Jones Apparel Group, owns the Rena Rowan company.

Answered 7 years ago by keikosmom




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