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Question DetailsAsked on 10/24/2016

Who can I contact if AC person filled unit with freon = $150, didn't check for leaks? Unit under warranty.

HELP! Located South FL and have NO AC all month. Next had fan motor fixed by another company, more Freon, more $$. Now need Condenser Coil> Fee for Labor $800 and can't get part from Bryant AC for 3 months. Unless it gets expedited at an additional fee. Sure would like to know who to contact.

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1 Answer


Sounds like you either have an A/C that is dying of old age, or you need better HVAC contractor.

The fan motor - if the condensor (radiator the fan blows air through) was not bad, should not have required any freon - the fan is external to the pressurized lines with the freon.

OK - now I see Condensor soil was next - $800 labor sounds like quite a lot for a normal unit to change the condensor coil. Expediting the part should not cost over about $100 in freight charges.

I am not sure who you want to contact - the manager of the business if you think you are being overcharged, or a consumer protection agency if you think they are ripping you off and making up failures for you to pay for ?

Filling the unit with freon (assuming more than would be needed to make up losses in checking pressure and servicing it - less than a pound over several years) is technically illegal but a lot of techs do it anyway. But they are throwing your money away if your unit needs topping off more than every 5 years or so, because it is just draining away the freon. Plus, leaving a leak unfixed risks the unit running so low on freon that it overheats, or the compressor burns up because it lack lubricant (which the freon moves around the system with it). If he filled the unit and then came back to find the condensor is leaking, I would talk to the company manager about a refund of some sort. And I would also question if the fan was actually failed, or he assumed that without testing and it was actually the condensor leaking.

Personalluy, I would be checking around for the reputation of the vendor you are using, and if not real good maybe find another one to diagnose the entire unit and FIRST tell you if they think it is worth fixing, or if it is dying of old age, or if it is fine and you were being misled about its problems.

Answered 3 years ago by LCD

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